The maintenance agreement targeted to Teknosavo hardware solutions covers a wide range of maintenance services. The preventive maintenance included in the contract guarantees the optimal functioning, effectiveness and timely maintenance of your device. As a result, you will get the full benefit from your investment and you can concentrate on the actual business.
Save personnel resources, extend the service life of measurement devices and ensure full capacity.
Properly serviced measuring devices guarantees optimal production, the quality of the end product, as well as a reduction in the number of complaints.
Fault and support situations do not look at the time. Our flexible support services are at your service, every day of the year.
The maintenance contract helps you to avoid unplanned downtime and faults and to maintain full production power.
Maintenance agreement guarantees the continuous monitoring of the functioning of the measuring devices without active requests. This way problem situations can be foreseen and avoided.
TELEPHONE AND REMOTE SUPPORT SERVICES 365
Our technical advisory services supports the maintenance of the measuring equipment every day of the year. With the help of telemonitoring we are able to help in the disruption situation so that operations would be back to normal as quickly as possible. Our agreement customers can leave the maintenance and the support requests related to the applications every day of the week.
We service our agreement customers' lines of in advance according to the annual plan and the need emerging in the telemonitoring. This will prevent production disruptions. Maintenance agreement customers do not pay separate fee for maintenance work, but all service visits are include in this agreement.
SPARE PART AND REPAIR SERVICES
The response time of the deliveries of the spare parts for contract customers for the stock products is 2 working days. Spare part deliveries can be made as emergency deliveries, so that the product in the stock can be delivered to the customer on the same day. Genuine spare parts and expert maintenance ensure a long service time of the investments.
We monitor our contract customers' diagnostic and measurement data in order to ensure high performance. Reports to be provided monthly or according to the need describe the current performance of the production lines. The reports give recommendations to ensure the optimum level of the production line. In connection with the status mapping is also carried out maintenance measures, such as deletion of oversized log files.